Dear Customer,
Welcome to our Customer Relationship Management application, designed to enhance your experience with our services. Here’s what you can expect from our app:
Data Usage Overview: You'll receive detailed information on the amount of data you've downloaded and uploaded since your last connection to our server. This feature helps you monitor your data consumption effectively.
Internet Package Management: Easily request changes to your internet package directly through the app. Adjust your plan to suit your needs without any hassle.
Router Connectivity Test: Utilize the "Router Connectivity Test" option to ensure your WiFi signal is working correctly from your router to your phone. If any issues are detected, the app will provide you with tailored solutions to resolve them.
Support Ticket System: Open a "Support Ticket" within the app for any assistance you need. You can also directly message our technical team about any issues, eliminating the need to call our office.
Online Bill Payments: Pay your monthly bill conveniently through our app using the bKash payment gateway, with no additional charges. It's a seamless and secure way to manage your payments.
Payment History: Access your payment history at any time to keep track of your transactions and ensure everything is up to date.
Notifications: Stay informed with notifications about any internet disruptions, special offers, or important news directly through the app.
Service Access via Mobile Data: You can use our services through the app even when connected via mobile data. If your service is interrupted due to an unpaid bill, you can quickly resolve this by paying through the app using mobile data or any internet connection, and your service will be automatically reconnected.
Client Support & Ticket System: Even if you're completely disconnected from our internet service, you can still open a support ticket using mobile data through the "Client Support & Ticket System". Our support team will address and resolve your issues promptly.
We're committed to providing you with a seamless and efficient service experience. Enjoy the convenience and control our app offers!
